We understand that to continually earn your trust and business, we must deliver exceptional customer support each and every day. NTEN customer support is dedicated to providing you with a superior ownership experience, pushing the boundaries of web application development and deployment. We partner with you to optimize system availability and performance, and reduce the total cost of ownership in operating and maintaining your solution.
We are aware of the rapid evolution of information technology, and are focused on industry standards and innovation to help you extend the value of your technology investment in delivering real-time Web solutions.
On the bottom of this page you’ll notice a Chat icon. Click on this to engage with one of our support staff. They can be found online from 9am central European time to 7pm Pacific time.
NTEN allows you to log issues directly into ZenDesk and track activity and resolution of your issues with our support team.
Documentation on building your clients, and configuration/setup of gateway servers for on-prem, cloud and Docker is available.
Complete technical documentation for Kinetic (Kaazing) Enterprise WebSocket Gateway and all supported client libraries.View Docs
NTEN offers fixes to defects through product patches. Patch sets go through full regression and unit testing to ensure a very low risk of unwanted side effects and regressions.